Abstract

The order to cash (O2C) process can be defined as a fundamental element of financial and operational processes since it regulates customer payments and influences organizational performance. Oracle NetSuite, a celebrated cloud based ERP software solutions, presents a highly intense O2C system which claims to efficiently manage these. In this formative research study, the technique used to assess the application of Oracle NetSuite O2C module is justified from a methodological perspective and comprises both quantitative and qualitative analysis. Building on previous frameworks like Technology Acceptance Model (TAM) and process maturity models the research assesses levels of prep-implementation, implementation and adoption, and post-implementation adopting efficiency, precision, and level of users’ satisfaction respectively.

It takes surveys/case studies and performance indicators from organisations of O2C module into account by NetSuite. A summary of findings assert to the fact that time-to-cash cycles has been reduced, the working error rate has increase and customer dispute has also experienced improvement. However, issues like Data migration issues or User adoption issues are also envisaged, which makes the issues of customization, training with users or the stakeholders crucial.

Therefore, this research advances the existing literature by offering practical suggestions as well as best practices for organizations that are looking to implement or further enhance Oracle NetSuite’s O2C module. It also places a strong emphasis on the need for scientific solutions of assessing the performance in the ERP implementation projects. More studies could employ the proposed framework across industries and follow extended time horizons to confirm the conclusions.